Shipping / Return Policy

Turnaround

All orders are shipped within 1 -2 days | Monday - Friday 8:30am - 5:00pm MST.

Carriers

We use the following carriers to deliver our orders:

  • USPS
  • UPS

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using certain shipping methods may not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Pre-Orders

Pre-orders are accepted to ensure you secure your desired items in advance. Once the pre-ordered items are in stock, we will promptly process and ship your order and provide tracking information at that time. Please note that the estimated shipping dates for pre-orders are approximate and subject to change due to unforeseen circumstances.

Returns, Refunds and Exchanges

How To Return An Item

You must return the item within 30 days of your purchase.

1. Please email support@thesquatchee.com to request a refund and we will assign you a tracking #.

2. Mail your returned item to:

The Original Squatchee™

13009 S. Parker Rd.

PMB #: 326

Parker, CO 80134

3. Include in your package the original receipt.

Return Exceptions

Some items can not be returned if they are opened. These include music, software, and video games.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Exchanges

If your clothing item is in like new condition, you may exchange your clothing item for a different size or color.